Pocket Casts
iPhone, iPad, Android
Your podcasts, everywhere you go. But if you want to get more out of it, perhaps the answer you seek is below?
General Questions
iOS Questions
Getting started
Customise the app
Playback
Troubleshooting
Android Questions
Getting started
Customise the app
Playback
Troubleshooting
General Answers
  • Do you have [podcast that I love]?
    Yes. And if we don't you can add it via its feed URL. Don't worry, we won't judge your terrible taste in podcasts.
  • How do I submit my show to Pocket Casts?
    Chances are we already have it but if you’re not sure, send us an email at support@shiftyjelly.com. If you're lucky, we'll even generate a custom share link to help your listeners easily subscribe to your show.
  • How do I link to my awesome podcast?

    You've always been able to generate share links for your podcasts from our apps giving your listeners a super quick way to subscribe to your podcast.

    Getting that link was always a pain, and hard to script for those with networks. As such we've come up with another easy way to link to your feed, with the same share page your listeners can easily subscribe to your podcast from.

    To try it out:

    • Take "http://pcasts.in/feed/" and put your feed URL directly after that (without the http:// part).
    • So let's say your show is The Prompt and the feed for that is at http://feeds.5by5.tv/prompt, the link to it would be http://pcasts.in/feed/feeds.5by5.tv/prompt

    Currently this feature only works with podcasts we already have in our database, but we'll be expanding it shortly to auto-add any we haven't seen before.

    We also have images you can use on your website


    http://www.shiftyjelly.com/images/resources/pc_icon_full.png
    http://www.shiftyjelly.com/images/resources/pc_icon_full@2x.png (Retina version)


    http://www.shiftyjelly.com/images/resources/pc_icon_small.png
    http://www.shiftyjelly.com/images/resources/pc_icon_small@2x.png (Retina version)

    Here's an example of how to use the small one:

    Subscribe in Pocket Casts

    <a href="http://pcasts.in/inbeta">
      <img src="http://www.shiftyjelly.com/images/resources/pc_icon_small.png" style="vertical-align: middle;text-decoration:none" /> 
      <span style="vertical-align: middle; margin-left:4px"> Subscribe in Pocket Casts</span>
    </a>

    You're more than welcome to either link directly to our images, or host them yourself (or even make your own).

  • How do I get my show featured in Pocket Casts?
    Be awesome! We’re always on the lookout for shows on the rise.
  • I’ve recently changed my feed, do I need to inform you?
    To have all of your subscribers automatically update to your new feed, you should do the following:

    1. Insert this tag into your existing podcast feed (inside the channel tag, at the same level as other items like itunes:author):

    <itunes:new-feed-url>your new podcast feed URL</itunes:new-feed-url>.

    2. Set your web server to return an HTTP 301 response and redirect when receiving a request for the old feed.

    Maintain both of these measures for at least four weeks (longer if you publish episodes infrequently). Pocket Casts will pick it up much sooner than that, but other people who use a client like iTunes may only refresh your feed every now and again.

    Finally, and for good measure, include an audio note in your podcast informing your subscribers that your podcast has changed locations.

  • How does syncing/backup work?
    Once you setup sync, all of your podcast subscriptions will be securely stored in the cloud. As you play episodes, we'll also sync where you're up to so you never have to lose your place again. We also sync any playlists you create on your device, so you'll have access to those across any compatible iOS or Android device that you're logged into.

    If you get a new phone, simply sign back in to syncing, and all your podcasts and episodes will be restored to your device. You can setup syncing on as many devices as you own.

    Note: Episodes you've listened to in Pocket Casts before you signed up for syncing won't be synced to other devices.

  • Do you support password protected podcasts?
    We don’t, sorry.

    In some cases though, you can ask the podcast author if they’ll give you a custom feed that you can paste into the Search bar in the Discovery section. If your podcast author supports encoding your username and password into the feed URL itself, this formula might work for you: http://[username]:[password]@[feed].

    Feeds added by you are only ever visible to you.

  • What is your privacy policy?
    We don't have an official one, but as with all our apps we will never sell, or share your data with third parties.
  • My question isn’t answered here.
    Then ask us somewhere else :) You can contact us in the following ways:

    Twitter

    Facebook

    Google+

    Email us from within the app Settings, About, Leave Feedback.

iOS Answers
  • I'm new to Pocket Casts, how do I import my OPML?
    If you have your OPML file in an email, long press on the attachment to be prompted to open it in Pocket Casts. Your subscriptions will automatically be added to the app.
  • Signing up and logging into sync
    To create a syncing account, open the side menu and tap Settings, Sync & Backup. Then enter your login details and tap Register.

    If you already have an existing account, tap Sign In instead and if you’ve forgotten your password, tap the ? icon in the password field.

  • Navigating the Discover section
    If you’re new to podcasting, you’re probably looking for some shows to subscribe to. To do that, tap the + icon in the top right of the side menu to open our Discover section. There you’ll find featured podcasts, top charts as well as shows grouped by broadcasting networks and categories.

    If you know the name of the show you want, tap the Search tab and type the name.

    Once you find a show you’re interested in, tap it and hit the green Subscribe button.

  • Importing podcasts using a feed URL
    If you know the feed URL for the show you’re looking for, copy it to your clipboard, open the Search tab and tap ‘Import URL from clipboard’, then Subscribe.
  • What are Episode Filters?
    Pocket Casts comes preloaded with four default Episode Filters displayed in the side menu: Unplayed, Downloaded, Video and Downloading. You can edit or delete these by tapping the Edit button at the top left of the side menu. To make your own, tap Add Episode Filter.

    If you need some inspiration, try out a filter for your favourite shows.

  • What's a share link?
    A share link is a custom link you can generate within Pocket Casts to share shows, episodes or even positions within episodes with your friends, or when troubleshooting an issue with our team.

    Here's an example: http://pcasts.in/themoth

    To generate a share link for a show, tap into it from the podcast tile view and select the top right icon and select Share Podcast. For an episode, tap on it to bring up the episode notes and select the share icon at the far right. For a position in an episode, pause it in the right spot, open the fullscreen player and tap the far right icon. We'll leave the rest to you to figure out, you clever little chicken you.

  • How do I create a manual playlist?
    If you’re looking for even more granular control of which episodes are to be played, and in what order, Manual Playlists are the feature for you.

    To get started, find an episode you want to play, tap on it to bring up the episode notes and then tap the + icon. Give your Manual Playlist a name, add a few more episodes and then hit the play icon on the first episode. Playback will continue through the playlist automatically.

  • Podcast tile view
    The podcast tile view is a great way to see your podcast artwork and listen to the back catalogue of a particular show. Once subscribed, tap into a show, scroll down and select Show Older Episodes to see every episode listed for that podcast.

    By default, the podcast tile view will display a badge telling you how many unplayed episodes you have for each show. If a circle or dot icon is displayed, you have 10 or more unplayed episodes. To disable the tile badge, swipe down and tap the top left icon. You’ll also find tile sort settings at the top right.

  • I want my episodes to automatically download
    You can set Pocket Casts to auto download the latest episode for all or some of your subscribed shows. To set it for just one podcast, tap the show from the tile view, tap the settings cog at the right and toggle Auto Download to On. For more than one show, open the Pocket Casts Settings, and toggle Auto Download to On. Tap Choose Podcasts and select just a few, or tap Toggle All.
  • How do I manage storage?
    You can access Storage options in Pocket Casts from the Settings menu. There, you can enable the option to automatically delete played files or set Auto Cleanup to control the number of episodes that subscribed podcasts will keep.

    Customising Auto Cleanup can be done on a per-podcast basis by tapping into the podcast, selecting the cog icon and selecting a custom Auto Cleanup option.

    To manually delete individual episodes, tap the trash icon in the episode notes, or if you have ‘Delete Episodes After Playing’ enabled, just swipe left on the episode listing.

  • How can I use Pocket Casts with apps like Launch Center?

    Our app supports the following URL schemes that you can use from other apps:

    pktc://open
    pktc://play
    pktc://pause
  • How do I stream episodes?
    Our app is configured out of the box to allow you to download, and also play while downloading podcasts. This is generally far more reliable than streaming especially under poor network conditions. That said if you prefer to stream you can do so by opening Settings in the side menu and enabling Stream by Default.

    For one-off streaming, tap an episode to bring up the episode notes, then tap the play icon at the far left of the show notes.

  • Skipping episode introductions
    Many podcasts begin with a fixed-length introduction. If you don’t feel like hearing it each time you start an episode, tap the show from the tile view, tap the settings cog at the right and set Start From to skip by a set interval.
  • Up Next queue and Chapters
    The Up Next queue displays all of the episodes that you’ve queued to playback continuously. To access it, start playback, tap the mini player and swipe left. You can toggle between the Up Next queue and Chapters for enhanced podcasts from this view.

    To add episodes to your Up Next queue, tap an episode and tap the + icon to select Play Next.

  • Help! I keep falling asleep while listening to my podcasts
    Firstly, consider whether you need to listen to more interesting podcasts. Once you’ve given that some thought, start playback of an episode and tap the mini player. Tap the bottom middle icon to access the sleep timer, set it and forget it.
  • Switching video to audio
    If you’re watching a video podcast but you’re on the move, start the video and then tap the Home button on your device. The video will be switched to audio-only and you can cast your phone into your pocket (see what we did there?). To switch back to video, just tap the mini player.
  • Variable playback speed
    To access variable playback speed, tap the mini player and select the bottom left icon. Pocket Casts variable playback is true speed, meaning 2x reduces 60 minutes to 30. Your settings will be saved on a per-podcast basis, so you only need to set it once for each subscription.
  • Skipping playback
    Pocket Casts features super-sized skip controls for the inattentive. In the fullscreen player, tap anywhere on the left of the artwork to skip back, and on the right to skip forward. You can also use your headphone in-line controls to skip, tapping twice to skip forward, and thrice to skip back.

    From wherever you skip on your device, Pocket Casts will skip using the intervals you’ve set in the app Settings. By default they’re set to 45 seconds forward, 10 seconds back.

  • How to do I mark an episode as unplayed?
    Tap on the episode to bring up the episode notes card, then tap the icon second from the right.
  • I’ve forgotten my sync password!
    You banana! Open the side menu then tap Settings, Sync & Backup. Then enter your email address and tap the ? icon in the password field.
  • How do I unsubscribe from a show?
    From the podcast tile view, tap the show, then tap the settings cog at the right and hit the big red Unsubscribe button. If you still want to keep the episodes you’ve already downloaded, long press the Unsubscribe button and tap Keep Podcast.
  • How do I export my subscriptions?
    Leaving so soon? In the app Settings, tap Sync & Backup, then Export. We’ll miss you.
  • One of my shows is missing artwork.
    To refresh the artwork for a podcast, tap it from the podcast tile view, then long press in the place where the artwork should be and tap Refresh Artwork. If you think the podcast artwork is just plain ugly, (politely) let the podcast authors know, we all want to look our best, don’t we?
  • How do I send you a super helpful in-app email?
    Open the side menu and tap the bottom right icon to access Settings, then tap About, Leave Feedback and follow the prompts.

    Describe your issue in the generated email and send it down the tubes to the Shifty Jelly team :)

Android Answers
  • I'm new to Pocket Casts, how do I import my OPML?
    If you have your OPML file in an email, you can open the attachment straight from your mail client, and be prompted to open it in Pocket Casts. If you're using Gmail, you have to save the attachment first, then open it.

    Alternatively, open the side menu, tap the bottom right icon to access settings, then tap Import & Export. Follow the prompts to import an OPML that you already have saved to your device.

  • Signing up and logging in to sync
    To create a syncing account, open the side menu and Setup Sync. Then select ‘I want to create an account’, enter your login details and tap the next button.

    If you have an existing account, instead tap ‘I already have an account’ and enter your login details. If you’ve forgotten your password, tap the ? icon at the top right of the screen.

  • Navigating the Discover section
    If you’re new to podcasting, you’re probably looking for some shows to subscribe to. Tap Discover in the side menu to find featured podcasts, top charts as well as shows grouped by broadcasting networks and categories.

    If you know the name of the show you want, tap the Search icon at the top right and type the name.

    Once you find a show you’re interested in, tap it and hit the Subscribe button.

  • Importing podcasts using a feed URL
    If you know the feed URL of the show you’re looking for, copy it to your clipboard, open the Search tab and paste it into the search field.
  • Podcast tile view
    The podcast tile view is a great way to see your podcast artwork and listen to the back catalogue of a particular show. Once subscribed, tap into a show, scroll down and select Show older episodes to see every episode listed for that show. Pocket Casts doesn’t restrict the age or number of episodes displayed in the app.

    The podcast tile view will also display a badge on each tile telling you how many unplayed episodes you have for each show. If a circle or dot icon is displayed, you have 10 or more unplayed episodes.

  • What's a share link?
    A share link is a custom link you can generate within Pocket Casts to share shows, episodes or even positions within episodes with your friends, or when troubleshooting an issue with our team.

    Here's an example: http://pcasts.in/themoth

    To generate a share link for a show, tap into it from the podcast tile view and select the share icon second from the right. For an episode, tap on it to bring up the episode notes and select the share icon. For a position in an episode, pause it in the right spot, open the full screen player and tap the top right icon. We'll leave the rest to you to figure out, you clever little chicken you.

  • What are Episode Filters
    Pocket Casts comes preloaded with four default Episode Filters displayed in the side menu: Unplayed, Downloaded, Video and Downloading. You can edit or delete these by tapping into one and selecting Filter settings in the overflow menu. To make your own, tap Add episode filter in the side menu.

    If you need some inspiration, try out a Smart Playlist for your favourite shows.

  • How do I create a manual playlist?
    If you’re looking for even more granular control of which episodes are to be played, and in what order, Manual Playlists are the feature for you.

    To get started, find an episode you want to play and long press on it to access the batch select feature. Tap a few more episodes and then tap the + icon. Give your Manual Playlist a name and hit the play icon on the first episode. Playback will continue through the playlist automatically.

  • I want my episodes to automatically download
    You can set Pocket Casts to auto download the latest episode for all or some of your subscribed shows. To set it open the app Settings by tapping the bottom right icon in the side menu bar, tap Episode Updates and then enable the Auto Download setting. By default the ‘Only on WiFi’ setting will then be enabled. Tap Chosen Podcasts to select which shows you wish to auto download episodes for, or tap the top right icon to select all of your subscribed podcasts.

    If you are worried about battery life, also enable the setting to auto download only when your device is charging.

  • How do I manage storage?
    You can access Storage options in Pocket Casts from the Settings menu. There, you can choose where to save episodes that Pocket Casts downloads and for compatible devices, save episodes to your SD card. You'll also find settings to automatically delete played files or restrict the number of episodes that each podcast will keep.

    You can override your global keep settings on a per-podcast basis by tapping into a podcast, tapping the top right icon and opening Podcast Settings. Tap Override global settings and select a Keep option.

    To manually delete individual episodes, tap the trash icon in the episode notes, or long press on an episode.

  • Integration with Tasker

    We are hoping to be added to the 3rd Party section in Tasker but until we do here is the long way.
    When you are adding an action choose "Misc" and next "Send Intent". Below is a list of the names you can type in the "Action" field to interact with Pocket Casts.

    Play the podcast episode that is currently paused in Pocket Casts.
    au.com.shiftyjelly.pocketcasts.action.PLAY

    Pause the podcast episode.
    au.com.shiftyjelly.pocketcasts.action.PAUSE

    Stop playing the podcast episode.
    au.com.shiftyjelly.pocketcasts.action.STOP

    Play the next episode in the playlist.
    au.com.shiftyjelly.pocketcasts.action.NEXT

    Play the previous episode in the playlist.
    au.com.shiftyjelly.pocketcasts.action.PREVIOUS

    Jump forward x number of seconds.
    au.com.shiftyjelly.pocketcasts.action.SKIP_FORWARD

    Jump backward x number of seconds.
    au.com.shiftyjelly.pocketcasts.action.SKIP_BACKWARD

    Refresh podcast episodes and sync updates. This can be handy if you want to setup your auto downloads to trigger at a certain time.
    au.com.shiftyjelly.pocketcasts.action.REFRESH_PODCASTS

  • How do I stream episodes?
    Our app is configured out of the box to allow you to download, and also play while downloading podcasts. This is generally far more reliable than streaming especially under poor network conditions. That said if you prefer to stream episodes open app Settings, Playback and enable Streaming mode.

    For one-off streaming, tap an episode to bring up the show notes, then tap Stream.

  • How do I use Chromecast with Pocket Casts
    Pocket Casts supports Chromecast by acting as the launching app for streaming podcast episodes to your TV. To get started, you'll need to configure your Chromecast:

    Set up Chromecast

    Done? Good, now you’re ready to cast. Open the app, head into your episode filter or podcast and you'll see a Chromecast icon appear in the navigation bar. Tap it to connect and start playback. The Chromecast will begin streaming your chosen episode directly from the podcast author.

    Note: Because episodes are streamed direct from the podcast author, you may experience playback interruptions that are not within Pocket Casts’ control. Not all podcasts support streaming.

  • Sonos Support
    To play episodes from Pocket Casts on your Sonos system open the app Settings, Storage and enable the option to allow apps to see other episodes. Download the Sonos app and restart your device. This will allow you to see Pocket Casts episodes in the Sonos app.

    Note: The status of any episodes played via the Sonos app will not be reflected in Pocket Casts.

  • Help! I keep falling asleep while listening to my podcasts
    Firstly, consider whether you need to listen to more interesting podcasts. Once you've given that some thought, start playback of an episode and tap the mini player. Tap the top right icon and select Sleep Timer, set it and forget it.
  • Variable playback speed
    To access variable playback speed, tap the mini player and select the 1x icon. Pocket Casts variable playback is true speed, meaning 2x reduces 60 minutes to 30. Your settings will be saved on a per-podcast basis, so you only need to set it once for each subscription.

    Note: variable playback is only available for downloaded mp3 files

  • Skipping playback
    Pocket Casts features super-sized skip controls for the inattentive. In the fullscreen player, tap anywhere on the left of the artwork to skip back, and on the right to skip forward. You can also use your headphone in-line controls to skip forward by tapping twice.

    From wherever you skip on your device, Pocket Casts will skip using the intervals you’ve set in the app Settings, Playback. By default they’re set to 45 seconds forward, 10 seconds back.

  • Lock screen controls
    Lock screen controls are set by our app, and picked up in different ways on each phone. On most phones they just appear, but on some Samsung devices you need to turn on lock screen security for the controls to show up. You can do this in your device Settings, Security and lock screen, Screen lock. Choose a screen lock such as pattern or pin and the controls will then appear.

  • Can I add custom files to play in Pocket Casts?
    Our app is designed to subscribe and listen to podcasts. That said if you really want to add your own files and use our player you can!

    In the place where you've told Pocket Casts to store your podcasts, there will be a 'custom_episodes' folder. Copy your audio/video files in here and the next time you open the app and refresh it, you'll find a Custom Episodes image in your podcast list, with all your episodes in it.

    Only the following file types are supported: mp3, m4a, aac, mov, m4v, mp4, 3g2 and 3gp.

    N.B. Pocket Casts will only pick up files in this folder, not any sub-folders you drop in there.

  • What happened to continuous playback in version 4.5?

    The continuous playback feature of previous versions caused thousands of people problems. There was no good way to know exactly what would play next, or to re-arrange things to put one episode above another. Version 4.5 solves both those problems with the 'Up Next' list, a place you can always see what's coming up and re-arrange things to your liking.

    There are a quite a few ways to add to this list:

    • Long press on the play icon and select 'Play all from here'. This will add the current episode, and everything below it in your list to your up next. Just like the continuous playback of old, but re-arrangeable :)
    • Long press on an episode to access batch select, select your episodes and then tap + at the top right, then Up next.
    • Tap on an episode and select + and then Up next

    To edit your queue, tap the mini player and swipe left. Use the drag handles to rearrange, tap to switch to another episode and swipe left to remove one.

  • How to do I mark an episode as unplayed?
    Tap on the episode to bring up the episode notes card, then tap the icon on the far right.
  • I’ve forgotten my sync password!
    You banana! Open the side menu and tap Setup sync... then, I already have an account. Tap the top right icon and select Forgot password.
  • How do I unsubscribe from a show?
    From the podcast tile view, tap the show, then tap the top right icon and select Unsubscribe. If you still want to keep the episodes you’ve already downloaded, in the popup that appears, select Unsubscribe, otherwise, tap Delete.
  • How do I export my subscriptions?
    Leaving so soon? In the app Settings, tap Import & Export, then Export podcasts. We'll miss you.
  • One of my shows is missing artwork.
    To refresh the artwork for a podcast, tap it from the podcast tile view, then tap in the place where the artwork should be and tap Refresh Artwork. If you think the podcast artwork is just plain ugly, (politely) let the podcast authors know, we all want to look our best, don’t we?
  • How do I send you a super helpful in-app email?
    Open the side menu and tap the bottom right icon to access Settings, then tap About, Help Me and I want to report an issue.

    Choose your mail client, describe your issue and send it down the tubes to the Shifty Jelly team :)

  • I'm having trouble with my downloads using a device running KitKat
    If you're saving your episodes to an SD card you'll need to take the following steps to update Pocket Casts' permission to write to it:

    Open up your app Settings, tap Storage and select Store podcasts on, then select your SD card. Leave the Custom folder location in its default setting and your SD card directory will be updated for KitKat.