Pocket Casts
iPhone, iPad, Android
Your podcasts, everywhere you go. But if you want to get more out of it, perhaps the answer you seek is below?
General Questions
iOS Questions
Getting started
Customise the app
Playback
Troubleshooting
Android Questions
Getting started
Customise the app
Playback
Troubleshooting
General Answers
  • Do you have [podcast that I love]?
    Yes.

    And if we don't you can add it by pasting the feed URL into the search box in Discover. Pocket Casts doesn't restrict the age or number of episodes available in the app, if they're listed in the podcast feed, you'll find them in Pocket Casts!

  • How do I submit my show to Pocket Casts?
    Chances are we already have it but if you’re not sure, try submitting it here. You can then use the share link generated to tell the world.
  • How do I link to my awesome podcast?

    You've always been able to generate share links for your podcasts from our apps giving your listeners a super quick way to subscribe to your podcast.

    Getting that link was always a pain, and hard to script for those with networks. As such we've come up with another easy way to link to your feed, with the same share page your listeners can easily subscribe to your podcast from.

    To try it out:

    • Take "http://pcasts.in/feed/" and put your feed URL directly after that (without the http:// part).
    • So let's say your show is The Prompt and the feed for that is at http://feeds.5by5.tv/prompt, the link to it would be http://pcasts.in/feed/feeds.5by5.tv/prompt

    Currently this feature only works with podcasts we already have in our database, but we'll be expanding it shortly to auto-add any we haven't seen before.

    We also have images you can use on your website


    http://www.shiftyjelly.com/images/resources/pc_icon_full.png
    http://www.shiftyjelly.com/images/resources/pc_icon_full@2x.png (Retina version)


    http://www.shiftyjelly.com/images/resources/pc_icon_small.png
    http://www.shiftyjelly.com/images/resources/pc_icon_small@2x.png (Retina version)

    Here's an example of how to use the small one:

    Subscribe in Pocket Casts

    <a href="http://pcasts.in/inbeta">
      <img src="http://www.shiftyjelly.com/images/resources/pc_icon_small.png" style="vertical-align: middle;text-decoration:none" /> 
      <span style="vertical-align: middle; margin-left:4px"> Subscribe in Pocket Casts</span>
    </a>

    You're more than welcome to either link directly to our images, or host them yourself (or even make your own).

  • How do I get my show featured in Pocket Casts?
    Be awesome! We’re always on the lookout for shows on the rise.
  • I’ve recently changed my feed, do I need to inform you?
    To have all of your subscribers automatically update to your new feed, you should do the following:

    1. Insert this tag into your existing podcast feed (inside the channel tag, at the same level as other items like itunes:author):

    <itunes:new-feed-url>your new podcast feed URL</itunes:new-feed-url>.

    2. Set your web server to return an HTTP 301 response and redirect when receiving a request for the old feed.

    Maintain both of these measures for at least four weeks (longer if you publish episodes infrequently). Pocket Casts will pick it up much sooner than that, but other people who use a client like iTunes may only refresh your feed every now and again.

    Finally, and for good measure, include an audio note in your podcast informing your subscribers that your podcast has changed locations.

  • How does syncing/backup work?
    Once you setup sync, all of your podcast subscriptions will be securely stored in the cloud. As you play episodes, we'll also sync where you're up to so you never have to lose your place again. We also sync any playlists you create on your device, so you'll have access to those across any compatible iOS or Android device that you're logged into.

    If you get a new phone, simply sign back in to syncing, and all your podcasts and episodes will be restored to your device. You can setup syncing on as many devices as you own.

    Note: Episodes you've listened to in Pocket Casts before you signed up for syncing won't be synced to other devices.

  • Do you support password protected podcasts?
    We don’t, sorry.

    In some cases though, you can ask the podcast author if they’ll give you a custom feed that you can paste into the Search bar in the Discovery section. If your podcast author supports encoding your username and password into the feed URL itself, this formula might work for you: http://[username]:[password]@[feed].

    Feeds added by you are only ever visible to you.

  • What is your privacy policy?
    Shifty Jelly values your privacy. This Privacy Policy explains what information we collect about you and why, what we may do with that information and how we handle it. It applies to the iOS and Android Pocket Casts apps, and the Pocket Casts web service accessible at https://play.pocketcasts.com (jointly and severally, the Service). By using the Service, you agree to this Privacy Policy.

    What information do you collect about me?

    Your username in the form of an email address, and password; Your podcast subscriptions, episode data and settings configuration; Your unique device identifier, device language and licence validation data; Pocket Casts web service also uses cookies and like technologies to keep you logged in. Should you choose to generate a support request from within the Service, we may generate an attachment containing additional data to assist in addressing your support request which you’re welcome to view prior to submission.

    Why do you collect information about me?

    To provide the Service to you; To provide effective support to you during your use of the Service; To aggregate subscription data to generate the charts displayed in the Discover section, for the benefit of the Pocket Casts community

    Will you send me emails?

    If you have registered for a sync account, we may from time to time contact you with information that we deem important to you as a registered user. We will never spam you or advertise to you.

    Will you share my information?

    No. We will only disclose your information if we have your consent to do so, we believe it is within our Terms and Conditions, we are compelled to do so by law, or we do so in connection with the sale or reorganisation of the Service or Shifty Jelly.

    How is my data stored?

    The data collected pursuant to our Terms and Conditions and this Privacy Policy will be securely stored on our servers. We use a variety of technologies to encrypt and secure your information to prevent access by unauthorised parties.

    Can I delete my information?

    Yes. You can delete your sync account by contacting us with your request. Any support requests will be retained for our records and should your device continue to use the Service without a sync account we will continue to retain the minimum amount of information required to continue to provide the Service to you.

    Will This Privacy Policy Ever Change?

    We may need to update this Policy to reflect changes in the Service, our business and applicable laws. We will, however, always maintain our commitment to respect your privacy. We will post any revisions to this Policy on our web site. Your continuation of use of the Service after any change means that you agree with, and consent to be bound by, the new Privacy Policy.

    Date Published: 26 September 2014

  • My question isn’t answered here.
    Then ask us somewhere else :) You can contact us in the following ways:

    Twitter

    Facebook

    Google+

    Email us from within the app Settings, About, Leave Feedback.

iOS Answers
  • I'm new to Pocket Casts, how do I import my OPML?
    If you have your OPML file in an email, long press on the attachment to be prompted to open it in Pocket Casts. Your subscriptions will automatically be added to the app.
  • Signing up and logging into sync
    To create a syncing account, open the side menu and tap Settings, Sync & Backup. Then enter your login details and tap Register.

    If you already have an existing account, tap Sign In instead and if you’ve forgotten your password, tap the ? icon in the password field.

  • Navigating the Discover section
    If you’re new to podcasting, you’re probably looking for some shows to subscribe to. To do that, tap the + icon in the top right of the side menu to open our Discover section. There you’ll find featured podcasts, top charts as well as shows grouped by broadcasting networks and categories.

    If you know the name of the show you want, tap the Search tab and type the name.

    Once you find a show you’re interested in, tap it and hit the green Subscribe button.

  • Importing podcasts using a feed URL
    If you know the feed URL for the show you’re looking for, copy it to your clipboard, open the Search tab and tap ‘Import URL from clipboard’, then Subscribe.
  • What are Episode Filters?
    Pocket Casts comes preloaded with four default Episode Filters displayed in the side menu: Unplayed, Downloaded, Video and Downloading. You can edit or delete these by tapping the Edit button at the top left of the side menu. To make your own, tap Add Episode Filter.

    If you need some inspiration, try out a filter for your favourite shows.

  • What's a share link?
    A share link is a custom link you can generate within Pocket Casts to share shows, episodes or even positions within episodes with your friends, or when troubleshooting an issue with our team.

    Here's an example: http://pcasts.in/themoth

    To generate a share link for a show, tap into it from the podcast tile view and select the top right icon and select Share Podcast. For an episode, tap on it to bring up the episode notes and select the share icon at the far right. For a position in an episode, pause it in the right spot, open the fullscreen player and tap the far right icon. We'll leave the rest to you to figure out, you clever little chicken you.

  • Podcast tile view
    The podcast tile view is a great way to see your podcast artwork and listen to the back catalogue of a particular show. Once subscribed, tap into a show, scroll down and select Show Older Episodes to see every episode listed for that podcast.

    By default, the podcast tile view will display a badge telling you how many unplayed episodes you have for each show. If a circle or dot icon is displayed, you have 10 or more unplayed episodes. To disable the tile badge, swipe down and tap the top left icon. You’ll also find tile sort settings at the top right.

  • I want my episodes to automatically download
    You can set Pocket Casts to auto download the latest episode for all or some of your subscribed shows. To set it for just one podcast, tap the show from the tile view, tap the settings cog at the right and toggle Auto Download to On. For more than one show, open the Pocket Casts Settings, and toggle Auto Download to On. Tap Choose Podcasts and select just a few, or tap Toggle All.
  • How do I manage storage?
    You can access Storage options in Pocket Casts from the Settings menu. There, you can enable the option to automatically delete played files or set Auto Cleanup to control the number of episodes that subscribed podcasts will keep.

    Customising Auto Cleanup can be done on a per-podcast basis by tapping into the podcast, selecting the cog icon and selecting a custom Auto Cleanup option.

    To manually delete individual episodes, tap the trash icon in the episode notes, or if you have ‘Delete Episodes After Playing’ enabled, just swipe left on the episode listing.

  • How can I use Pocket Casts with apps like Launch Center?

    Our app supports the following URL schemes that you can use from other apps:

    pktc://open
    pktc://play
    pktc://pause
  • How do I stream episodes?
    Our app is configured out of the box to allow you to download, and also play while downloading podcasts. This is generally far more reliable than streaming especially under poor network conditions. That said if you prefer to stream you can do so by opening Settings in the side menu and enabling Stream by Default.

    For one-off streaming, tap an episode to bring up the episode notes, then tap the play icon at the far left of the show notes.

  • Skipping episode introductions
    Many podcasts begin with a fixed-length introduction. If you don’t feel like hearing it each time you start an episode, tap the show from the tile view, tap the settings cog at the right and set Start From to skip by a set interval.
  • Up Next and Playlists
    The Up Next queue displays all of the episodes that you’ve queued to playback continuously. To access it, start playback, tap the mini player and swipe left. To add episodes to Up Next, tap one and then tap +. To add the episode to a playlist, long press +.
  • Help! I keep falling asleep while listening to my podcasts
    Firstly, consider whether you need to listen to more interesting podcasts. Once you’ve given that some thought, start playback of an episode and tap the mini player. Tap the bottom right icon to start a 15 minute sleep timer. To increase the length of time before your podcast is paused, long press on the ticking time and tap + or - to edit by 5 minute increments.

    The next time you use the sleep timer, Pocket Casts will remember your preference.

  • Switching video to audio
    If you’re watching a video podcast but you’re on the move, start the video and then tap the Home button on your device. The video will be switched to audio-only and you can cast your phone into your pocket (see what we did there?). To switch back to video, just tap the mini player.
  • Variable playback speed
    Pocket Casts' variable playback is true speed, meaning 2x reduces 60 minutes to 30.

    To access variable playback speed, tap the mini player and tap the bottom left icon. Speed will increase by increments of 0.5. To adjust speed by increments of 0.1, long press on the speed icon.

    Your settings will be saved on a per-podcast basis, so you only need to set it once for each subscription.

  • Skipping playback
    With two fingers, double tap anywhere on the artwork in the fullscreen player to skip forward, and triple tap to skip back. You can also use your headphone in-line controls to skip, again tapping twice to skip forward, and thrice to skip back.

    From wherever you skip on your device, Pocket Casts will skip using the intervals you’ve set in the app Settings. By default they’re set to 45 seconds forward, 10 seconds back.

    To skip to the next episode in Up Next, tap, then hold in-line controls.

  • How to do I mark an episode as played or unplayed?
    Swipe to the left on any row to toggle an episode played or unplayed.
  • I’ve forgotten my sync password!
    You banana! Open the side menu then tap Settings, Sync & Backup. Then enter your email address and tap the ? icon in the password field.
  • How do I unsubscribe from a show?
    From the podcast tile view, tap the show, then tap the settings cog at the right and hit the big red Unsubscribe button. If you still want to keep the episodes you’ve already downloaded, long press the Unsubscribe button and tap Keep Podcast.
  • How do I export my subscriptions?
    Leaving so soon? In the app Settings, tap Sync & Backup, then Export. We’ll miss you.
  • One of my shows is missing artwork.
    To refresh the artwork for a podcast, tap it from the podcast tile view, then long press in the place where the artwork should be and tap Refresh Artwork. If you think the podcast artwork is just plain ugly, (politely) let the podcast authors know, we all want to look our best, don’t we?
  • How do I send you a super helpful in-app email?
    Open the side menu and tap the bottom right icon to access Settings, then tap About, Leave Feedback and follow the prompts.

    Describe your issue in the generated email and send it down the tubes to the Shifty Jelly team :)

Android Answers
  • I'm new to Pocket Casts, how do I import my OPML?
    Welcome aboard! If you have your OPML file in an email, you can open the attachment straight from your mail client, and be prompted to open it in Pocket Casts. If you're using Gmail, you have to save the attachment first, then open it.

    Alternatively, open the side menu, tap Settings, then tap Import & Export. Follow the prompts to import an OPML that you already have saved to your device.

  • Signing up and logging in to sync
    To create a syncing account, open the side menu and tap Setup Sync, then Create Account. Enter your login details and create your account.

    If you have an existing sync account, instead tap ‘Sign In’ and enter your login details. If you’ve forgotten your password, tap the ? icon in the password box.

  • Navigating the Discover section
    If you're new to podcasting, you're probably looking for some shows to subscribe to. Tap Discover in the side menu to find featured podcasts, top charts as well as shows grouped by broadcasting networks and categories.

    If you know the name of the show you want, tap the Search icon at the top right and type the name.

    Once you find a show you're interested in, tap it and hit the Subscribe button.

  • Importing podcasts using a feed URL
    If you know the feed URL of the show you'd like to subscribe to, copy it to your clipboard, open the Search tab and paste it into the search box.
  • Podcast tile view
    The podcast tile view is a great way to see your podcast artwork and access the back-catalogue of a particular show. Once subscribed, tap into a show, scroll down and select Show More Episodes to see every episode listed for podcast.

    While in the tile view, tap the top right icon to access the following settings:

    • Tile badges: Badges will be displayed on each tile indicating how many unplayed or unfinished episodes you have in each show.
    • Grid size: Control the size and touch target of your podcast tiles
    • Sort: Automatically sort podcast tiles by episode name, episode release date or the order in which you subscribed.

  • What's a share link?
    A share link is a custom link you can generate within Pocket Casts to share shows, episodes or even positions within episodes with your friends, or when troubleshooting an issue with our team.

    Here's an example: http://pcasts.in/themoth

    To generate a share link for a show, tap into it from the podcast tile view and select the share icon second from the right. For an episode, tap on it to bring up the episode notes and select share from the overflow menu. For a position in an episode, pause it in the right spot, open the full screen player swipe right, then select the share icon.

  • What are Episode Filters
    Pocket Casts comes preloaded with four default Episode Filters displayed in the side menu: Unplayed, Downloaded, Video and Downloading. You can edit or delete these by tapping into one and selecting Filter settings in the overflow menu.

    To create your own, tap Add episode filter in the side menu and configure the settings to suit your podcasting needs.

  • How do I create a manual playlist?
    To create a manual playlist, tap on an episode you’d like to play and from the overflow menu, select Add to Playlist.
  • I want my episodes to automatically download
    You can set Pocket Casts to auto download the latest episode for all or some of your subscribed shows. To set it open the app Settings, tap Auto download and choose some podcasts to download.

    By default the 'Only on WiFi' setting will also be enabled. If you'd like to conserve battery life, also enable the setting to auto download only when your device is charging.

  • How do I manage storage?
    You can access Storage options in Pocket Casts from the Settings menu. There, you can choose where to save episodes that Pocket Casts downloads and for compatible devices, save episodes to your SD card.

    You'll also find settings to automatically delete played files or restrict the number of episodes that each podcast will keep. You can override your global keep settings on a per-podcast basis by tapping into a podcast, tapping the top right icon and opening Podcast Settings.

    Tap Auto cleanup and pick a setting that works for you. To manually delete individual episodes, tap the episode, then the overflow menu and tap Delete File.

  • Integration with Tasker

    Pocket Casts integrates with the third party app Tasker to perform commands when a certain activity occurs. For example, you can use Tasker to play the current episode when you plug in your headphones.

    When adding an action choose "System" and next "Send Intent". Below is a list of the names you can type in the "Action" field to interact with Pocket Casts.

    Play the podcast episode that is currently paused in Pocket Casts.
    au.com.shiftyjelly.pocketcasts.action.PLAY

    Pause the podcast episode.
    au.com.shiftyjelly.pocketcasts.action.PAUSE

    Stop playing the podcast episode.
    au.com.shiftyjelly.pocketcasts.action.STOP

    Play the next episode in the playlist.
    au.com.shiftyjelly.pocketcasts.action.NEXT

    Play the previous episode in the playlist.
    au.com.shiftyjelly.pocketcasts.action.PREVIOUS

    Jump forward x number of seconds.
    au.com.shiftyjelly.pocketcasts.action.SKIP_FORWARD

    Jump backward x number of seconds.
    au.com.shiftyjelly.pocketcasts.action.SKIP_BACKWARD

    Refresh podcast episodes and sync updates. This can be handy if you want to setup your auto downloads to trigger at a certain time.
    au.com.shiftyjelly.pocketcasts.action.REFRESH_PODCASTS

  • How do I stream episodes?
    Pocket Casts is configured out of the box to allow you to download, and also play while downloading podcasts. This is generally far more reliable than streaming, especially under poor network conditions.

    That said, if you prefer to stream episodes, open Settings, then Playback and enable the option to Stream by default. For one-off streaming, tap an episode row, then Stream Episode from the overflow menu.

  • How do I access continuous playback?

    You can use Up Next to queue up multiple episodes to playback continuously, especially handy when you're on the move.

    There are a quite a few ways to add episodes to Up Next, depending on your personal podcasting habits

    • While playing an episode, swipe left on the mini player, then tap + on any episodes you'd like to add.
    • Long press on the play icon in any list and select from 'Play Next' to add the episode to your Up Next list, 'Add to Up Next' to add the episode to the end of the queue, and 'Play all from here' to add that episode, and any below it to Up Next.
    • In any Episode Filter, tap on the top right overflow menu, then tap Play all to start playing the top episode, and add all other episodes in the list to Up Next.
    • Tap on an episode and select + .

    To jump to an episode already queued in Up Next, swipe left on the mini player and tap the episode you'd like to listen to. To rearrange or edit your Up Next list, tap on the mini player and swipe left.

  • How do I use Chromecast with Pocket Casts
    Pocket Casts supports Chromecast by acting as the launching app for streaming podcast episodes to your TV. To get started, you'll need to configure your Chromecast:

    Set up Chromecast

    Done? Good, now you're ready to cast. Open the app, head into your episode filter or podcast and you'll see a Chromecast icon appear in the navigation bar. Tap it to connect and start playback. The Chromecast will begin streaming your chosen episode directly from the podcast author.

    Note: Because episodes are streamed direct from the podcast author, you may experience playback interruptions that are not within Pocket Casts' control. Not all podcasts support streaming.

  • Help! I keep falling asleep while listening to my podcasts
    Start playback of an episode and tap the mini player, tap the bottom right icon and set a time. Once the counter expires, your podcast will automatically pause.

    Sleep tight!

  • Audio effects: Variable playback speed, silence removal and volume boost
    To access audio effects, tap the mini player and select the bottom left icon.

    • Variable playback: Pocket Casts variable playback is true speed, meaning 2x reduces 60 minutes to 30.
    • Remove silence: This setting will remove extended silences from episodes, without distorting the pacing or sound of the show.
    • Volume boost: Gives quiet episodes a volume boost without affecting your device volume.

    All audio effects will be saved on a per-podcast basis, so you only need to set them once for each subscription, or globally.

    Note: audio effects are only available for downloaded mp3 files

  • Skipping playback
    Pocket Casts features super-sized skip controls for the inattentive. You can also use your headphone in-line controls to skip forward by tapping twice.

    From wherever you skip on your device, Pocket Casts will skip using the intervals you've set in the app Settings, Playback. By default they're set to 45 seconds forward, 10 seconds back.

  • Lock screen controls
    Lock screen controls are set by our app, and picked up in different ways on each phone. On most phones they just appear, but on some Samsung devices you need to turn on lock screen security for the controls to show up. You can do this in your device Settings, Security and lock screen, Screen lock. Choose a screen lock such as pattern or pin and the controls will then appear.
  • Can I add custom files to play in Pocket Casts?
    Our app is designed to subscribe and listen to podcasts. That said if you really want to add your own files and use our player you can!

    In the place where you've told Pocket Casts to store your podcasts (by default, /storage/emulated/0/Android/data/au.com.shiftyjelly.pocketcasts/files/PocketCasts), there will be a 'custom_episodes' folder. Copy your audio/video files in here and the next time you open the app and refresh it, you'll find a Custom Episodes image in your podcast list, with all your episodes in it.

    Only the following file types are supported: mp3, m4a, aac, mov, m4v, mp4, 3g2 and 3gp.

    N.B. Pocket Casts will only pick up files in this folder, not any sub-folders you drop in there.

  • My downloads are stuck 'waiting'
    Your WiFi is likely being detected as a hotspot with limited data. Open your Settings app > Data usage > overflow menu > Mobile hotspots, and deselect any WiFi network that you'd like to use to auto download.

    On an HTC the menu system may be: Settings app > More (Wireless & Networks) > Usage > overflow menu > Mobile hotspots.

  • I'm having trouble downloading episodes on my SD card
    If you're saving your episodes to an SD card you'll need to take the following steps to update Pocket Casts' permission to write to it:

    Open up your app Settings, tap Storage and select Store podcasts on, then select your SD card. Leave the Custom folder location in its default setting and your SD card directory will be updated.

  • I’ve forgotten my sync password!
    You banana! Open the side menu and tap Setup sync... then, I already have an account. Tap the top right icon and select Forgot password.
  • One of my shows is missing artwork.
    To refresh the artwork for a podcast, tap it from the podcast tile view, then tap the top right menu icon, Podcast Settings, then Refresh artwork. If you think the podcast artwork is just plain ugly, (politely) let the podcast authors know, we all want to look our best, don’t we?
  • How do I send you a super helpful in-app email?
    Open the side menu and tap the bottom right icon to access Settings, Help, Leave Feedback, then I need support.

    Choose your mail client, describe your issue and send it down the tubes to the Shifty Jelly team :)

  • How to do I mark an episode as unplayed?
    Swipe to the left on any episode row to toggle from played to unplayed.
  • How do I unsubscribe from a show?
    From the podcast tile view, tap the show, then tap the top right icon, Podcast Settings, then Unsubscribe.
  • How do I export my subscriptions?
    Leaving so soon? In the app Settings, tap Import & Export, then Export podcasts.

    We'll miss you!