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Pocket Casts
iPhone, iPod Touch, Android
Once upon a time, there was an interesting podcast manager called Pocket Casts. Many people enjoyed Pocket Casts, but there were some who simply couldn't understand all it had to offer. The wizards who developed Pocket Casts realised this and created this support page. Perhaps the answers you seek can be found below.
General Questions
  1. How do I unsubscribe from a podcast?
  2. How do I change a podcast image?
  3. Do you support password protected podcasts?
  4. Can I play video podcasts in the background?
  5. Do you have [podcast that I love]?
  6. How many animals were harmed in the production of this app?
  7. What is your privacy policy?
  8. Do you have any resources for linking to podcasts in Pocket Casts?
iOS Questions
  1. How do you delete an episode?
  2. Can I set a sleep timer in your app?
  3. What's new in version 3.4?
Android Questions
  1. The Android Market won't let me install the app?
  2. How do you delete an episode?
  3. My downloads aren't working?
  4. How do I set the sleep timer?
  5. I can't find the lock screen?
  6. Why won't my podcast episode play?
  7. My headphones don't seem to work?
  8. What should I enter into 'Custom Location' for my external SD Card?
  9. What's new in version 3.9?
General Answers
  1. How do I unsubscribe from a podcast?
    Long press on the podcast image on the tiles page, and you'll see a delete option.
  2. How do I change a podcast image?
    If you are missing a podcast image or want to hide that sexy models podcast (yes you know who you are) then you can change the image by long pressing on a podcast tile. Tap the "Podcast settings" option then tap "Change cover art".
  3. Do you support password protected podcasts?
    We don't yet have support for podcasts that require a username and password to access, though we are planning on adding it.

    In the meantime ask the podcast author if they support encoding your username and password into the feed URL itself, and if so you may be able to use it in our app, by adding it through the custom import screen.

  4. Can I play video podcasts in the background?
    When playing a video there is a button that has arrows pointing towards a speaker. Tap this button and it will close the video and start to play only the audio.

    If you would like to return to the video player then tap the icon that looks like a film reel.

  5. Do you have [podcast that I love]?
    Yes. And if we don't you can add it via it's feed URL. Don't worry, we won't judge your terrible taste in podcasts.
  6. How many animals were harmed in the production of this app?
    We're glad you asked. Only seven.
  7. What is your privacy policy?
    We don't have an official one, but as with all our apps we will never sell, or share your data with third parties.
  8. Do you have any resources for linking to podcasts in Pocket Casts?

    If you want to make it easy for your listeners to add a podcast to their Pocket Casts on Android or iOS, you should consider giving them a direct Pocket Casts link to your show.

    To do this, open the show in Pocket Casts, and choose to share the podcast, you'll be able to email yourself a URL that opens directly into the app, with your podcast front and center:

    We also have images you can use on your website


    (http://www.shiftyjelly.com/images/resources/pc_icon_full.png)


    (http://www.shiftyjelly.com/images/resources/pc_icon_small.png)

    Here's an example of how to use the small one:

    You're more than welcome to either link directly to our images, or host them yourself

iOS Answers
  1. How do you delete an episode?
    Swipe your finger from left to right, across the episode in the list view, and a delete button will appear.
  2. Can I set a sleep timer in your app?
    No, but you can use the built in Apple 'Clock' app as a sleep timer. Simply set a timer and tell it to 'sleep iPod' when done. This will pause Pocket Casts automagically.
  3. What's new in version 3.4?

    Friends, countrymen...you over there, YES YOU. Gather around Pocket casts 3.4 is out!

    Firstly the list of things we like to call "Hey Rusty, fix the bugs you lazy swine":

    • Options now appear the right way around on landscape videos. We live in Down Under in Australia, so it was always the right way up for us, but correct it we did once someone told us even toilets flush differently for you posh Northern Hemisphereans. "Look at me, I'm so fancy, I live in the Northern Hemisphere. You guys are upside down, we're the best nah neh nah neh". Which we translate as: "We wished we lived in Australia like you guys, it sounds so awesome...assuming you survive the sharks, crocodiles and 256 other types of deadly animals...not to mention 730 types of flaura and fauna that will kill you if you so much as look at them!"
    • Show notes are now downloaded when you download an episode, so you too can read them at 35,000 feet with no WIFI. TAKE THAT FIRST CLASS PEEPS...yeah that's right, I'm reading show notes even though I paid 1/10th of what you did! BAM!
    • Fixed issues with podcasts resuming from the wrong spot under iOS 5.1. Not much funny about that I'm afraid.
    • Fixed the app moving up weirdness by no longer hiding the status bar. Trust us, it's for the best. You'll now get a small notification only when new episodes are available, which you can tap to see the episode :)
    • Progress bar and times now update when rewinding...you're welcome the ONE GUY in the ENTIRE UNIVERSE who noticed that they didn't.
    • You can now play video podcasts back to back in the playlist. Yes, bury the lead we did ;)
    • Added 33.25% more perfomans. No we didn't mis-spell that, our claim is far less verifiable that way...
Android Answers
  1. The Android Market won't let me install the app?
    If the Android Market tells you that you can't buy the app because it's already purchased, then these things might help:
    1. Try buying it from a desktop browser instead, or
    2. Try the steps outlined in this Google Thread
    3. If all else fails you can always create a new Google Account and purchase it through that instead
  2. How do you delete an episode?
    Long press on the episode row for a popup with the option to delete.

    Tip: If you don't like deleting episodes try the setting that will automatically delete old episodes. This can be found on the Settings screen -> Storage -> Keep episodes -> Lastest X Episodes.

  3. My downloads aren't working?
    Try turning off the 'Android Download Manager under the 'Episode Updates' setting on our settings tab
  4. How do I set the sleep timer?
    On the now playing tab there is a stop button towards the top left. Tap this stop button and then tap "Set sleep timer...".

    To stop the timer tap the stop button again and tap "Cancel sleep timer".
  5. I can't find the lock screen?
    The lock screen is only supported under Android 4.0 (ICS). When and if your phone gets an upgrade to that version, you'll get the lock screen :)
  6. Why won't my podcast episode play?
    The Android media player is picky with the audio and video formats it accepts. Once you have downloaded the episode you can long press on it and choose "Play in external player..."

    Other media players we have tried and be successful with are:

    MX Video Player

    PowerAMP Music Player

  7. My headphones don't seem to work?
    Firstly check that you have 'Respond To Headset' enabled in our settings. If you do, check that your headphones work with the built in music app. This is important, because if they don't work with the built in app, then they won't work with ours either.
  8. What should I enter into 'Custom Location' for my external SD Card?
    Unfortunately this varies per phone, and sometimes even with the type of firmware you have on your phone, but here are the most common ones:
    • Most Samsung Devices:
      /sdcard/external_sd
    • Most Motorola Devices:
      /mnt/sdcard-ext
    • Most LG Devices:
      /sdcard/_ExternalSD
  9. What's new in version 3.9?
    • Memory: as you get older, it gets worse. Turns out it's the same for apps. Luckily with our Patent Pending Optimisation Techniques(TM) we've made the app go back to be 18. Sorry about the puberty part, but you win some you lose some.
    • Battery: the more our app uses the sadder you get, so we've improved it (just for you!)
    • Users: funny that we are the only industry (apart from drug dealers) that call you that. We implemented one of your suggestions! Long-press in the playlist to MOVE TO TOP